Research Papers of Asian Research Journal Of Business Management (ARJBM)

July 2014-September 2014
Volume : 2 | Issue : 1

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This study examines the Zimbabwean commercial banks’ performance matrix for the period February 2009 to February 2012, in a bid to come up with a combination of factors which may be characterized as critical to bank success in a post-dollarized developing economy. A combination of quantitative and qualitative research methodologies is employed through a battery of tests, questionnaires and interviews. Granger causality is observed among good corporate governance; the fees charged for the provision of services; service depth and breadth; customer retention and service quality on profitability and the proclivity for a bank’s financial success. Parameter constancy, established through the Chow test assuming Gaussian disturbances, reserving five percent of the observations for testing, yield low values of F statistics. In addition, a high Durbin-Watson statistic across the regressors for profit seems to suggest no substantial autocorrelation in the disturbance term. This indicates that profitability, to a large extent, is explained by the key success factors which in this case are the regressors. Commercial banks which have endeavoured to satisfy customers’ needs at the lowest cost appear to be the ones which enjoy a greater market share. Another key finding of this study was that profits appear to be higher for the study period than hitherto due to the banking sector’s reinvigoration of customer sovereignty as their business ethos. This study recommends a radical shift towards high end service delivery on the part of the banks for success to be attained and sustained. Banks must ensure their product offerings are consistently superior to those of their competitors. In addition, successful banks appear to be those which will engage their customers as much as possible in the formulation of service delivery dynamics and ideals. The study also recommends that banks must retain their customers by offering them unparalleled levels of service quality in all departments. For guaranteed success, a bank must also conduct regular balance sheet reviews to ensure that the bank’s assets remain compatible with the bank’s strategy.

Credit appraisal is a holistic exercise which starts from the time a prospective borrower walks into the branch and culminates in credit delivery and monitoring with the objective of ensuring and maintaining the quality of lending and managing credit risk within acceptable limits. The main objective of this study is to understand the procedure of lending loans to Micro, Small and Medium Enterprises and to comprehend the complete procedure of lending loans to MSME, terms and conditions adopted by Lakshmi Vilas Bank. The study also aimed to identifying the reasons for delay in repayments and non-performing asset. The analysis is done on the basis of secondary data and the period is limited to the past five years starting from 2009 and ending with 2013. The statistical and financial tools used to evaluate the credit appraisal procedure and disbursement of loans to MSME are regression, correlation (financial performance analysis), trend analysis and risk analysis. The study is totally confined to LVB, kodambakkam branch and to identify the bank’s position regarding Loans disbursed, reimbursed and non-performing asset by MSME and made suggestions to improve the existing recovery system.

Investigating Consumers’ Consumption Pattern towards Retail Brands in Malaysia

Farzana Yasmin*, Shukri Ab. Yajid and Ali Khatibi

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Page no : 27-41

Retail industry in Malaysia is showing significance change since last decade. However, almost all the portion of the retailers’ revenue derived from selling manufacturing brands. Therefore, focusing on the business expansions strategies became necessity as developing own brand will be the most competitive tool for retailers in near future for generating revenue. Therefore, it is an important area to explore the future of the private brands in Malaysia. Hence, this study aimed at investigating consumers’ consumption pattern towards retail brands in Malaysia. Several statistical procedures have been carried out that includes demographic analysis, exploratory factor analysis and confirmatory factor analysis for validity analysis followed by structural equation modelling (SEM) for hypothesis testing. The findings confirmed that price, consumer’s experience of a product, promotions and discounts and quality substantially influence consumers’ consumption pattern towards retail brands in Malaysia. This study has answered many important issues for both academicians and professionals. The findings show the important factors for being success of retail brand. Moreover, this research identifies the characteristics of the potential consumers of the retail brands. Finally, this research measures the consumers’ consumption pattern towards retail brands in Malaysia. Hence, this study contributes significantly towards strategic brand management for both retailer and manufacturer.

Poverty Alleviation: A Way Forward in India

Faye Xavier Colaco, Dr. K. T. Rangamani

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Page no : 42-56

For most underdeveloped countries, the low per capita income has many significant problems with the most serious being poverty which is in fact is closely associated with inequality. The effects of poverty are very often interrelated and hardly ever occurs in isolation and denies basic necessities of food, shelter and clothing along with socially marginalising the poor segment of society. It is also seen to affect productivity and efficiency in turn income generated. Inadequate income is again part of the vicious cycle of poverty. Therefore, to break this cycle of poverty, underdeveloped countries have to implement poverty alleviation programs not only to increase income levels among individuals or groups but also for poverty reduction amongst the poorest of the poor. In India with its high economic growth rate access to services like health, education etc has been improved but still 21.9%17 or 27017 million persons of the population are below the Tendulkar poverty line. In this paper, an attempt is made to study the national schemes that have been implemented along with a brief understanding of the contribution of microfinance towards for poverty alleviation and its eradication.

A Study on Online Shopping Behaviour in Coimbatore

Dr. J. Joshua Selvakumar

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Page no : 57-70

This study concentrates on consumer perception of products sold online and the factors considered important to online shoppers. The Consumers perception of technology has been rapidly evolving and it is due to this fact that e-commerce giants find the task of identifying the needs and perception of the customers in terms of service more challenging. Existing studies have employed the technology acceptance model (TAM) to address the issue of online shopping behavior and the model has now become one of the most widely used models in information technology. However, an exhaustive review of the literature suggest that findings of TAM relationships are not borne out in all studies - there remains a wide variation of predicted effects in various studies with different types of users and systems. While there are existing studies concentrated on online shopping globally, many see the need for a closer examination of online shopping intentions in specific countries, typically those in developing and less developed countries. This study was conducted among the online shoppers at Coimbatore, Tamilnadu state, India. Innovation, Information and Convenience are the three determinants considered in this study whose impact on the intention to buy is measured through their attitudes and perceptions. This is achieved by combining these determinants with the TAM model. A conceptual model of online shopping behavior is presented and discussed in light of existing empirical studies. The study shows that the websites employing innovation in technology, ease of access to information and convenience to the shoppers will prove to be a competitive advantage in the growing struggle for brand supremacy.

This paper reports on exploratory research conducted in a major water utility, the largest in Africa, to determine the extent to which organisational values and culture impacted on change management initiatives. A purposive sample was drawn from employees of the water utility’s operations in the Head Office, as well as the operational sites, and the participants were requested to review the change management initiatives within the organisation, and explain how these impacted their jobs. Although the leadership supported the change management initiatives, there were noticeable communication gaps between the leadership and employees, which resulted in the employees not receiving clear organizational messages. Thus, the challenge facing organisations like the major water utility where the study was conducted is to reduce the communication gap so that the organization’s core values and the employee’s perception of the values are aligned. This research will benefit change managers, top management in organisations, HR managers, change champions and OD and transformation managers, to ensure standardisation and implementation of integrated methodologies, as well as assessing the culture and values prior to implementation of change management programmes.

Ecotourism means responsible travel to natural areas that conserves the environment and improves the well-being of local people. Eco-tourism is considered the fastest growing market in the tourism industry. It accommodates and entertains visitors in a way that is minimally intrusive or destructive to the environment and sustains and supports the native cultures in the locations it is operating in. Saving the environment around you and preserving the natural luxuries and forest life, that's what eco-tourism is all about. Responsible Eco-tourism includes programs that minimize the adverse effects of traditional tourism on the natural environment, and enhance the cultural integrity of local people. Therefore, in addition to evaluating environmental and cultural factors, initiatives by hospitality providers to promote recycling, energy efficiency, water reuse, and the creation of economic opportunities for local communities are an integral part of Eco-tourism. The Study will benefit policy makers to identify and understand the problems and constraints which cause to attract more tourists to the Puducherry.

Page no : 95-105

Banking sector is one of the vital parts of the financial sector that has significant influence in the economy of Bangladesh. Due to lack of skilled manpower, banks often fail to generate quality services to the customers which can be an obstacle for the growth of this sector. Therefore, training programs are conducted for the employees in order to improve their skills for providing quality service activities. This study aims to assess the female employee’s perception of increased services after participating in the training program. Female employees were chosen due to its dominance in providing few banking services. Samples were collected from female employees working in different banks using the simple random technique. For investigating how different variables influence the dichotomous dependent variable Logit model has been implemented. The ultimate outcomes of the study have demonstrated that effective training program is influenced by few factors that have an impact on the performance of the female employees.

India like any other developing country has marked a transition in its occupational structure from primarily an agrarian society to an industrial one and within this process a strategic role has been played by the Small Scale Industries (SSI) in serving the socioeconomic needs of the country. They have contributed to industrial output, exports, income generation and hence to Gross Domestic Product (GDP). However the most important contribution by this sector is in terms of employment generation. An attempt has been made in the present study to explore growth and employment potentials in the small scale sector taking into consideration All India Census Data for four consecutive rounds since 1973-74. Census data revealed a positive and phenomenal growth in the small scale enterprises in terms of working units along with output and specially employment opportunities. It has been found that the Theories of Economic Growth of Lewis and Leibenstein cannot be ignored in this context.

Page no : 122-129

Human Resource is the most imperative resource for any organization. It is responsible for each and every decision taken, each and every work done and each and every result. Compensation is a systematic approach of providing monetary value to employees in exchange for work performed. Compensation may achieve several purposes assisting in recruitment, job performance, and job satisfaction. An ideal compensation management system will help to significantly boost the performance of employees and create a more engaged workforce that’s willing to go the extra mile for the organization. Such a system should be well-defined and uniform and should apply to all levels of the organization as a general system. With effective compensation management will also enjoy clearer visibility into individual employee performance. Employees should be managed properly and motivated by providing best remuneration and compensation as per the industry standards. The lucrative compensation will also serve the need for attracting and retaining the best employees. The study examines the Compensation Management with respect to increments, incentives, benefits & allowances in Hetero Laboratories Ltd, Hyderabad and the influence of Compensation Management on employee satisfaction. Based on the analysis it is proved that “There is no significant influence of compensation management on employee satisfaction.”

This paper investigated the factors influencing the performance of logistics Management in Kenya Tea Development Agency. A brief statement of the problem in regard to logistics Management function is given with specific objectives focusing on customer service, product packaging and information technology and their effects on performance. The target population included the Kenya Tea Development Agency Mombasa office, its subsidiaries companies, brokers and customers focusing on a total population of about a thousand (1000) people. The researcher used descriptive and stratified sample procedure by having a representative sample that was drawn from the entire population. The Methodology of the study was interviews, questionnaires and observation. The findings confirmed that the study will help the company succeed in their operation, becoming competitive in the market and retaining their market share in the Global market. It will also help shareholders with vast interest in the industry.