Research Papers of ARJBM

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Volume : 3 | Issue : 1

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The Development of Cruise Tourism and Harbour Taxation in the Axis of World, Europe and Turkey: An Evaluation for the Europe and Turkey

Dr. Semih Buyukipekci & Birgul GOK
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Cruise tourism is known as developing tourism section and accepted as one of the rising tourism trend. The harbour taxation is the most important handicap for this sector. The items and calculations which make the average cost of a ship anchored Kuşadası, İzmir and İstanbul harbours between the years of 2010-2013 are given in this study. Beside the differences are presented by comparing tax costs for the members of European Union countries

Stay Interview as an Intervention for Employee Engagement

Tejaswini Patil, Dr. N. Ramanjaneyalu
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The study was conducted in ABC Hotel Hubli spanning the length and breadth of the country, gracing important industrial towns and cities, beaches, hill stations, historical and pilgrim centers and wildlife destinations, each hotel offers the luxury of service, the apogee of Indian hospitality, vantage locations, modern amenities and business facilities. The purpose of this paper to design employee Stay interview as a part of employee engagement: To identity the job satisfiers and dissatisfiers with respect to work environment, performance appraisal, relationship with employee training support from Organization. To design retention Strategy. Phase one was face to face interaction with all the employees in order to understand the satisfiers and dissatisfiers for the employees. Stay interview was conducted for 70 employees; with stratified random sampling. Phase two was all about designing and administering questionnaire which was both open ended and closed ended to understand how the working environment, communication, recognition, appraisal process, team spirit, career growth, job satisfaction, opportunity for self-development and health and safety measures play an role in retention of the employees. The results of the research revealed that employee engagement is high and has an impact on employee performance. Stay interview being an intervention helped us to identify the facilitating and hindering factors, which can help the organization to work on the area of concern and improvise and institutionalize on the existing facilitating factors..

The Influence of Dividends Policy on Market Share Prices at the Nairobi Securities Exchange

George Omwansa, Morara
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This paper investigates the relevance of dividend payments on common stock prices of quoted equities at the Nairobi Securities Exchange (NSE) for the period 2008-2012. It presents relevant theories and existing literatures on related studies on the topic with purpose of synthesizing and contextualizing information to create a frontier of this study. A sample of 28 quoted companies in the NSE was obtained through stratified random sampling. Based on secondary data obtained from published 2012-2013 Nairobi Securities Exchange Handbook and published information from listed companies’ web sites, data analysis was done using co-efficient of correlation and coefficient of determination. On the first objective, finding of the study shows a momentous relationship between dividend payment and common stock prices in the NSE. In conclusion, the study concurs with the second school of thought that dividends are relevant for the average stockholder since most investors prefer cash payments to otherwise reinvested dividends. The results show significant influence between earnings growth and dividend policy and common stock price in extension.

Customer Expextation towards the Services Offered by Banking Sectors in Tamil Nadu

Dr. V. Mahalakshmi, Dr. P.Na.Kanchana
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The main objective of banking industry is to increase the satisfaction level of the customer and to fulfill their expectations. In order to satisfy their expectation the banks have opened many private sector banks .As a result, various new private sector banks have started their banking business in India. The main aim of the banking sector is to retain their customers rather than acquiring new customers. The banks in order to satisfy the customer expectations now a days the banks have introduced the concept called “High Tech E- banking” facilities to the customers to access their Accounting transactions very easily and within short span of time. The main purpose of this study is focused towards the services rendered by banks like Core banking, Internet banking, Mobile banking; M-pesa, E- Pay, RTGs facilities, NEFT, SWIFT, Any Branch Banking, Credit card and Debit card facilities, ATM facilities, EPayments system and their uses are discussed here. This made the banks an urge to concentrate more on their E- banking technologies for their better improvement. Which in turn will enhance the better performance for the banks, customers, RBI and economy as a whole in general.

The Impact Of Communication In Organizational Efficiency (A Case Study Of Enugu Electricity Distribution Company-Eedc)

Odii C.C, Chikelu C.C, Ude M.U, Eze N.N and Ukwuani S.T
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The purpose of this study was to investigate the impact of communication in an organizational efficiency. In an organization, message is conveyed through various channels of communication, including internet, print (publication), radio, television, etc. The study focuses on Enugu Electricity Distribution Company and attempts to find out to a reasonable extent how communication has affected the level at which it achieves operational efficiency, profitability, customer/client satisfaction, improved personnel/staff performance, improved level of goods/services quality, and achievement of organizational goals. Using a convenience sampling, questionnaires were administered to 200 participants drawn from personnel/staff of and customers to EEDC out of whom only 177 were useful. The four research questions formulated for this study were scored using 5-point Likert scale and tested with simple table percentage analysis. The findings from the study revealed that a significant relationship exist between products communication and customer relationship, organizational performance and communication, that effective communication has a positive effect on efficiency of EEDC service delivery (customer satisfaction), and that there is a significant relationship between staff performance (productivity and profitability) and effective communication. Based on the findings, it was recommended that the communication channel needs to be modern, effective and as personal as possible if management of large organizations like EEDC is to maintain close ties with its staff, customers and encourage maximum performance. It is also recommended that there should be communication flow from management to the workforce and from the workforce back to management as well between the workforce/management and customers, as no organization will perform optimally if there is faulty communication process

Predicting Ideal Hedging Periods for the Sale of Cocoa in Ghana using Forward Contracts with Embedded VBA Applications

Vincent Kofi Dedu, Francis Tabi Oduro, Rebecca Davis
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Demand and supply, and pricing have critically affected many of the world‘s commodity markets, including those for cocoa. Most organizations such as Ghana’s COCOBOD that deal in the trading of cocoa are faced with the problem of price volatility. There is a need to investigate the possibility of an effective means to hedge the risk of adverse price exposures. This paper makes use of past data to find facts about whether entering into forward contracts for the sale of cocoa was prudent. In order to do this, we calculate and analyze the payoffs realized from the forward contracts. The data from the past was then used to forecast cocoa prices for the year 2013. Payoffs were calculated by using forward price at that time minus the current spot price. The ARIMA (6,1,1) and ARIMA (1,2,1) models were used to forecast the cocoa prices and LIBOR rates respectively into the end of the year 2013 and the profitability(payoffs) were calculated using the payoff formula above. From the calculated payoffs, it was observed that in the past it was generally unprofitable to enter into forward contracts. The computed average payoff for the period 2008 to 2012 was negative. This is an indication that the average losses exceeded the average gains. Similarly, comparing the forecasted gains to the losses in 2013, it was observed that it would be generally unprofitable to hedge during the 2013 season. It is advisable however to sell at the spot prices for months where forward contracts are unprofitable and to enter into forward contracts in the months where they are profitable.

Empirical Evaluation of Impact of Economic Globalisation on Less Developed Countries: The Perspective of Nigeria versus United States Bilateral Trade Relations

Ogbu, Cyril Gabriel, PhD & Mamah, Augustine Aik, PhD
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Over time, scholars of various persuasions and disciplines (the pro- and antiglobalists) have engaged in serious debates on the effect of economic globalisation on the economy of less developed countries. The anti-globalists are of the opinion that globalization is a contrived phenomenon in the hands of its creators, the rich nations, to exploit the economy of the poorer nations in order to further increase their richness and impoverish and perpetuate the poverty of poorer nations. On the other hand are the pro-globalists that believe trade liberalisation or economic globalisation is the only hope the poorer countries have to grow their economy and catch up with the developed world through competition and improved productivity. The conclusions and evidences of both sides’ perspective are, however, more of anecdotal than empirical. This study, therefore, seeks to provide empirical evidence on the effect of economic globalisation on the economy of less developed countries. In other to do this, secondary data based on the trade relations between two countries – Nigeria (a less developed country) and the United States (a developed country) were sought for and collected. The study is an explanatory one which analyses the trade balances between the two countries covering the period of 18 years beginning from 1995 (when Nigeria embraced trade liberalisation by joining the World Trade Organisation) to 2012. A t-test statistics was employed to compare the two countries export incomes over the periods under

study, using the IBMSPSS Statistical software to perform the test. The result shows that economic globalisation is beneficial rather than detrimental to the economic development of the poor nations, at least so in the case of Nigeria, in respect of her trade relations with United States. The paper recommends: 1) that Nigeria concerned authorities such as Export Promotion Council of Nigeria and Manufacturers’ Association of Nigeria (MAN), Chamber of Commerce, et cetera should combine efforts to increase non-oil export commodities to enjoy the full benefit of the African Growth Opportunity Act (AGOA). 2) that the issue of corruption that kills hard work, creativity and development should be tackled headlong by the Government of Nigeria, 3) that efforts should be made to provide electricity and other infrastructures necessary for industrialisation: this will enable attraction of foreign direct investment, and production of non-oil exportable goods and services.

Over time, scholars of various persuasions and disciplines (the pro- and antiglobalists) have engaged in serious debates on the effect of economic globalisation on the economy of less developed countries. The anti-globalists are of the opinion that globalization is a contrived phenomenon in the hands of its creators, the rich nations, to exploit the economy of the poorer nations in order to further increase their richness and impoverish and perpetuate the poverty of poorer nations. On the other hand are the pro-globalists that believe trade liberalisation or economic globalisation is the only hope the poorer countries have to grow their economy and catch up with the developed world through competition and improved productivity. The conclusions and evidences of both sides’ perspective are, however, more of anecdotal than empirical. This study, therefore, seeks to provide empirical evidence on the effect of economic globalisation on the economy of less developed countries. In other to do this, secondary data based on the trade relations between two countries – Nigeria (a less developed country) and the United States (a developed country) were sought for and collected. The study is an explanatory one which analyses the trade balances between the two countries covering the period of 18 years beginning from 1995 (when Nigeria embraced trade liberalisation by joining the World Trade Organisation) to 2012. A t-test statistics was employed to compare the two countries export incomes over the periods under

study, using the IBMSPSS Statistical software to perform the test. The result shows that economic globalisation is beneficial rather than detrimental to the economic development of the poor nations, at least so in the case of Nigeria, in respect of her trade relations with United States. The paper recommends: 1) that Nigeria concerned authorities such as Export Promotion Council of Nigeria and Manufacturers’ Association of Nigeria (MAN), Chamber of Commerce, et cetera should combine efforts to increase non-oil export commodities to enjoy the full benefit of the African Growth Opportunity Act (AGOA). 2) that the issue of corruption that kills hard work, creativity and development should be tackled headlong by the Government of Nigeria, 3) that efforts should be made to provide electricity and other infrastructures necessary for industrialisation: this will enable attraction of foreign direct investment, and production of non-oil exportable goods and services.

Acceptance of Online Shopping by Indian Consumers: A Study of Changing Trends of Consumer Behaviour

Neha Dixit
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Nowdays, internet is the fastest growing marketing communication channel for consumers. Also consumer behaviour is going through changing trends towards online shopping and the web usages. This study focuses on factors affecting online consumers’ behaviour towards acceptance of online shopping. It also investigates how e-advertisement influence consumers to buy online products and services. The data required for fulfillment of the objectives was gathered from 300 respondents of urban and rural areas through a wellstructured questionnaire. Descriptive statistics was used to explain the demographic profile of the respondents. Factor analysis, mean, and standard deviation were used to know the trend of internet use and the factors that affect online shopping behavior. The results in this paper showed that there are many factors such as product inquiry and reliability, websites design, eadvertisement and the future of e-shopping that affects online consumers’ behaviour in India. The advertisement should be accurate about product features, product warranties, avenues for customer’s feedback complaints and certification of the websites. These factors also play an important role to boost Indian consumers’ confidence on E-shopping. It can be concluded that online shopping has still not worked its charm in India. E-Marketers have to properly segment the target market according to young age group and convert them into potential consumers. This study will benefit personnel engaged in formulation of marketing strategies and policies for their respective organization.

Ownership Structure and Dividend Payouts of Listed Banks in Nigeria

Anthonia T. Odeleye
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Dividend payout is a major corporate decision and an inconclusive debate in financial parlance. Agency theory provides the basis for the articulation of the model which captures the effects of ownership structure on dividend payouts. Data on ownership structure (managerial shareholding, and other Nigerians’ shareholding) and dividend per share of 15 listed banks in Nigeria, from 1995-2012 were compiled from annual reports and statements of accounts of sampled firms; and various issues of the Nigerian Stock Exchange Fact book. Dynamic panel model and system generalized method of moments (SYSGMM) technique were employed for analysis. Empirical findings of the paper indicate that ownership structure influences dividend payouts in Nigeria positively.

Implementation of Incident Management Process in Information and Communication Technology (ICT) Enterprises

Peter Malega
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This paper deals with incident management process, which is one of the key processes in ICT enterprises. First section is about incident management process a nd incident lifecycle and you can find there also explanation of SLA agreement, which is for ICT enterprises very important. Second section treats with analysis of bottlenecks in incident management process and there is also part dedicated to matrix of impact on the customer, which is the key element, which have to consider every ICT business

Understanding the Dental Clinical Practice Management

Suryakant C. Deogade, Sumathi K, Prashant Dube, Utkarsh Katare, Divya Katare, Shreyansh Damade
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The management of a dental clinical practice (DCP) as a business has mostly been overlooked and many dental practices have turned out to be failures. Over the years dentists have been just handling the dental procedures of our society but as the complexity of our society is increasing day by day the business aspects of dentistry are coming more in lime light and has become very important/ crucial for even the survival of certain dental practices. Hence the dental practices must be managed as a business by the dentist himself to run his practice smoothly and continue providing dental services of our community.

The Strategic Orientation and Business Model Innovation: The Cognitive Perspective

Yang Dong
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Building on strategic orientation and business model innovation theories, this study examines how firms in emerging economies realize business model innovation. The relationship between strategic orientation and business model innovation is investigated. And the propositions are proposed. This paper contributes to strategic orientation and business model innovation theories by explaining how firms enhance implement business model innovation.